How to Create Oracle Service Request (SR) with Oracle {https://support.oracle.com}

This tutorial will explain the steps on creating service request with oracle support

First ensure you have valid credentials for logging to the oracle website

Open any of your web browser like google, Firefox, Bing etc...

Enter the link manually on your browser as shown below

OR 

Click on the link Oracle Support

The oracle support website will look like as shown below

Add caption

Click on the Sign In button

After Signing In the website will look like this

Click on the Service Requests Tab





Click on the Create SR button following screen will appear

Key in the problem faced in problem summary Precisely and its related description in brief in the problem description area in What is the Problem? block.

Also select other mandatory parameters in the Where is the Problem? block.

Note - It is some times difficult to identify Problem type so don't worry oracle people has the authority to change its type and they will route it correctly

Now click on the Next button at the top right corner

Please answer the question asked by oracle

Select the appropriate option

Select the error from the list. If you do not find your error in the list select None of the Above





Select the error from the list. If you do not find your error in the list select None of the Above

Here oracle will suggest some steps to perform in oracle application and user has to complete all the recommended steps and then upload the documents

Click on the Next button on the top at right corner

Note - You can attach the required document at later stage

Click on the Next button on the top at the right corner

Note -  
Depending on the urgency of the problem user has to decide the Severity level
Based on the severity set oracle will provide support accordingly

If incase user sets the severity level to 1 oracle needs more information which can be seen below

User has to provide all the information as it is mandatory to provide immediate assistance

After keying the details user has to submit the SR
Once he submits the SR automatic SR number will be generated which will be reflected

You will find your service request in Service Request Block